All of Makatea's legal documents are here. They apply in every country where the service is used. They are published in Spanish, English and Portuguese. If versions differ, the Spanish version prevails. The privacy contact for every country is rodrigo@makatea.ai.
Legal documents
- Terms of Service
Terms of Service of Makatea, the software businesses in any country use to collect from their customers over WhatsApp and email. Prices in USD.
- Privacy Policy
How Makatea handles personal data in each country: roles, purposes, transfers, rights and privacy contact. Covers GDPR, LGPD and Mexico's LFPDPPP.
- Data Processing Agreement (DPA)
Makatea's Data Processing Agreement with its EU and UK annex. Standard contractual clauses, sub-processors and incident notice within 24 hours.
- Cookie Policy
Which cookies makatea.ai uses, what they do and how to change your choice. In the EU and the UK measurement is turned on only if you accept it.
- Prohibited uses
What you cannot do with Makatea: businesses WhatsApp prohibits, who not to message and what a collection message cannot say.
- Sub-processors
The providers that process data for Makatea, by function and country. Data hosted in the United States and 30 days' notice of changes.
Trust
- Trust
Security, privacy and responsible collections at Makatea. Data in the United States with AES-256 encryption, isolation by organization, immutable log and incident notice within 24 hours.
Collections by country
- Collections by country
The rules for collecting over WhatsApp and email in each country, with their official source. Hours, frequency, channels and what a message cannot say.